POLICIES AT WHIPS AND STICKS

Things You Need to Know

At Whips and Sticks, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

 

RETURNS POLICY

WHAT IS YOUR RETURNS POLICY?

Our policy lasts 14 days. If 14 days have gone by since you received your item, unfortunately we cannot offer you a refund or exchange. Please note, we do not accept returns or exchanged for custom or personalised items.

To be eligible for a return, your item must be unused and in the same condition that you received it. If the item arrives faulty or damaged, please get in touch within 14 days via contact@whipsandsticks.co.uk

Several types of goods are exempt from being returned. Items such as nipple clamps, rope, and other intimate items. If an item is not eligible for return, this will be noted in the item’s description.

To complete your return, please email contact@whipsandsticks.co.uk with details of the items you wish to return and your order number.

 

DISCLAIMERS

The Information You Need to Know

Please note that all products purchased are used at your own risk. W&S accepts no responsibility or liability for any damaged or injury caused.

We attempt to describe ‘the feel’ of W&S products accurately. However, this is only our interpretation as other people may interpret it differently.

Please note important information regarding colour(s) of products

Actual colours may vary. This is because every computer monitor, laptop, tablet and phone screen has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show all our products as life-like as possible, but please understand the actual colour may vary slightly from your monitor.

 

SHIPPING AND DELIVERY

How We Do It

Our current chosen courier is Royal Mail. Shipping costs are dependent on the total weight and size of items so do be aware that they will vary between items. Specific costs will be listed on each item. The main service we will use is Royal Mail Tracked 48.

Features:

  • Tracked to delivery point

  • SMS or email notifications to recipients

  • Aims to deliver in two to three working days

  • Compensation cover up to £100

  • Change your delivery options before delivery is attempted

 

RETURNS AND REFUNDS

Everything You Need to Know

Our policy lasts 14 days. If 14 days have gone by since you received your item, unfortunately we cannot offer you a refund or exchange. Please note, we do not accept returns or exchanged for custom or personalised items.

To be eligible for a return, your item must be unused and in the same condition that you received it. If the item arrives faulty or damaged, please get in touch within 14 days via contact@whipsandsticks.co.uk

Several types of goods are exempt from being returned. Items such as nipple clamps, rope, and other intimate items. If an item is not eligible for return, this will be noted in the item’s description.

To complete your return, please email contact@whipsandsticks.co.uk with details of the items you wish to return and your order number.

 

PRIVACY AT WHIPS AND STICKS

All About Information Security

This Privacy Policy describes how your personal information is collected, used, and shared when

you visit or make a purchase from www.whipsandsticks.co.uk


PERSONAL INFORMATION WE COLLECT


When you visit the Site, we automatically collect certain information about your device, including

information about your web browser, IP address, time zone, and some of the cookies that are

installed on your device.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect

certain information from you, including your name, billing address, shipping address, payment

information (including credit card numbers, email address, and phone number. We refer to this

information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device

Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfil any orders placed through the Site

(including processing your payment information, arranging for shipping, and providing you with

invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or

advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in

particular, your IP address), and more generally to improve and optimize our Site (for example, by

generating analytics about how our customers browse and interact with the Site, and to assess the

success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION

Finally, we may also share your Personal Information to comply with applicable laws and

regulations, to respond to a subpoena, search warrant or other lawful request for information we

receive, or to otherwise protect our rights.


DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not

Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you

and to ask that your personal information be corrected, updated, or deleted. If you would like to

exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in

order to fulfil contracts we might have with you (for example if you make an order through the

Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note

that your information will be transferred outside of Europe, including to Canada and the United

States.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records

unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our

practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to

make a complaint, please contact us by e-mail at contact@whipsandsticks.co.uk or by mail using the details provided below:

W&S

[Re: Privacy Compliance Officer]

533 Barton Lane, Eccles, Greater Manchester, M30 0HY

 
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